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Terms of Service

Last updated: 2 April 2026

1. Acceptance of Terms

By accessing or using PulseTrak ("Service") at pulsetrak.io, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

PulseTrak is a SaaS analytics and commerce platform for content creators, brands, and talent agencies. The Service includes:

  • Social media analytics dashboards
  • AI-powered content insights
  • PulseBridge — creator-to-brand sale attribution
  • Commerce deal management
  • Agency talent roster management

3. Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account and password. PulseTrak cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

You must be at least 18 years old to use this Service.

4. Subscription and Payments

Plans: PulseTrak offers free and paid subscription plans. Paid plans are billed monthly in advance.

Free Trials: Paid plans may include a free trial period. You will be charged at the end of the trial unless you cancel before the trial ends.

Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

Price Changes: We reserve the right to modify pricing with 30 days notice to existing subscribers.

5. Connected Platforms

By connecting third-party platforms (YouTube, Instagram, TikTok, Facebook, Shopify), you grant PulseTrak permission to access data from those platforms on your behalf as described in our Privacy Policy. You are responsible for complying with the terms of service of any connected platform.

6. PulseBridge

PulseBridge is our sale attribution system linking creator content to brand sales. By using PulseBridge, you agree that:

  • Attribution data is provided for informational purposes
  • PulseTrak is not responsible for disputes between creators and brands regarding commission payments
  • Commission rates are agreed between creators and brands directly

7. Acceptable Use

You agree not to use PulseTrak to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit spam or unsolicited communications
  • Attempt to gain unauthorised access to other accounts or systems
  • Use the Service to harm, defraud, or deceive other users
  • Reverse engineer or attempt to extract source code

8. Intellectual Property

The Service and its original content, features, and functionality are owned by PulseTrak and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of content you create or import into PulseTrak. By using the Service, you grant us a limited licence to process your data to provide the Service.

9. AI-Generated Insights

PulseTrak uses artificial intelligence to generate analytics insights. These insights are provided for informational purposes only and do not constitute financial, business, or professional advice. You are solely responsible for decisions made based on AI-generated insights.

10. Limitation of Liability

To the maximum extent permitted by law, PulseTrak shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service.

Our total liability to you for any claims arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Disclaimer of Warranties

The Service is provided "as is" without warranty of any kind. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Termination

We may terminate or suspend your account immediately, without prior notice, if you breach these Terms. Upon termination, your right to use the Service ceases immediately. You may request a copy of your data within 30 days of termination.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days notice of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms should be sent to:

  • Email: legal@pulsetrak.io
  • Website: pulsetrak.io
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